Frequently Asked Questions
Everything you need to know about your essie beauty experience.
How long does it take for my order to ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email, with delivery typically taking 3-5 business days.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.
Are essie products cruelty-free?
Yes, we are committed to ethical beauty. essie does not test any of its products or ingredients on animals.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a direct link to track your package's journey.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.